Refund Policy

Last updated: July 2026

1. Digital Goods

Membership and translation characters are digital goods delivered immediately upon purchase. Due to their nature, the right of withdrawal is limited once the service has been provided.

2. Non-Refundable

Generally, the following are not refundable:

• Used membership days
• Consumed translation characters
• Purchases older than 14 days (EU) or per PayPal's policy

3. Refundable Scenarios

You may request a refund if:

• The service was not delivered (e.g., payment succeeded but membership not activated)
• Technical errors caused incorrect charges
• Duplicate charges occurred

4. How to Request

• Email: support@youmiku.com
• Include: order ID, PayPal email, and reason
• We process requests within 3 business days
• Approved refunds return to your PayPal account within 5-10 business days

5. EU Consumer Rights

Under EU law, consumers have a 14-day withdrawal right. However, for digital content delivered immediately, this right expires once delivery begins (with your consent). You confirm this at purchase.